Phone: (209) 381-6876 Sacramento, CA 95834 Email:ruby.soliz@co.kings.ca.us Oxnard, CA 93036 PDF Patients' Rights Advocacy Directory California Office of Patients patrick@mhaac.org The California Office of the Patient Advocate compared medical group performance results in 2020 to a set of national standards for quality of care to make sure that medical groups offer quality preventive care and treatment services to members. Gregory Knoll gregoryk@cchea.org Be advised if the health facility/licensed independent practitioner acting within the scope of his or her professional licensure proposes to engage in or perform human experimentation affecting your care or treatment. Toll Free:(866) 438-1125(Client Line), (707) 253-5000Phone Phone: (213) 738-4601 County Crisis Intervention (24 Hours): (831) 636-4020 or Toll Free (888) 636-4020, Mariam Aldaz, Chief Patients' Rights Advocate, Patients' Rights Advocates: 310 Phone: (530) 233-6312 Phone: (213) 213-8000 Fax: (408) 350-1158 Fax: (916) 574-8625 1831 K Street Salinas, CA 93906 Caregiving Resources Beyond City of Hope | Los Angeles | Southern The MHSA requires that each county mental health program shall prepare and submit a three-year plan which shall be updated at least annually and approved by the California Department of Mental Health after review and comment by the Oversight and Accountability Commission. Nellie Torres Klein, Patient Advocate gwen@mhaac.org Los Angeles 5250 Hearings Attorneys - Los Angeles Criminal Defense Attorney & Behavioral Health Director, 162 J Grove Street Phone: (559) 600-9180 450 Kings County Drive, Suite 104 Phone: (530) 918-7200 Maria Denise Arana, Email: Ren Strong, Patients' Rights Advocate, El Dorado County Mental Health Oakland, CA 94608 When you complete an Advance Directive, you can choose a relative or a friend to make health care decisions for you. Email:mstanton@consumersselfhelp.org (805) 466-6011 Fax, Victor Alvarez Supervising Advocate Specialist 1111 Sixth Ave., Suite 200 Sacramento, CA 95811-4114 davi@advocacy-inc.org, Erik Riera, EdM, MBA, Behavioral Health Director, P.O. Laura Nicoletti Fax: (916) 567-1757 Natalie Sanders, Chief 2022 Legislation Affecting Persons with Disabilities, http://www.dhcs.ca.gov/services/pages/cmhpc_contact_us.aspx, www.cdph.ca.gov/programs/lnc/pages/lnccontact.aspx, http://www.dhcs.ca.gov/services/Pages/Office-of-Patients-Rights.aspx. You have the right to refuse to participate in such research projects. Sutter Creek, CA 95685 Fax: (209) 588-9563 Your grievance will be reviewed and you will be provided with a written response. The complaints can come from consumers, family, friends, and even staff. Erica Edwards Supervising Advocate Specialist (NSH) Shaista Hashemi Staff Attorneys: Megan Wheelehan, Camille Nguyen Provides Training & Consultation Patients Rights Advocates provide training and educational presentations on patients rights and mental health law to consumers, providers and interested parties. Phone: (916) 504-5820 of Justice Monique Kim Chicago, IL 60611 Examine and receive an explanation of the hospitals bill regardless of the source of payment. Fax: (442) 265-1583 Fax: (916) 787-8857 Phone hours are Monday through Friday, 8:00am to . Health Services is committed to anti-racism, and to serving all patients with dignity and respect. megan.wheelehan@lawfoundation.org Fax: (650) 573-2851 Phone: (707) 299-9101 . Now we have vaccines for COVID too. Request health information and/or education as needed. vbrand@consumersselfhelp.org Sacramento, CA 95814 Phone: (530) 623-3508 Raul.Fernandez@mhsinc.org 600 W. Santa Ana Blvd., Suite 805 thenry@consumersselfhelp.org This includes designating a decision marker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Yarketehia.Williams@mhsinc.org 8804 Balboa Avenue Phone: (831) 755-4518 CTMendez@ruhealth.org A Decrease font size. Charmaine Turnerceturner@dmh.lacounty.gov County Crisis Intervention (24 Hours): Toll Free 866-998-2243, Meghan Stanton, Executive Director Phone: (202) 408-9514 Health Agency Notice of Privacy Practices. Phone: (209) 754-6768 whitneyw@jfssd.org Robyn Grayson, Patients' Rights Advocate Fax: (650) 341-7876 Kevin Reeves Fax: (559) 492-3808 We only use your personal information to provide your quality health care. COMPLAINT: (916) 263-7827 Fax: (760) 924-1741 Kim May kimm@cchea.org 1 priority, and we believe that patient privacy is an integral part of the health care that we provide to your family. Santa Ana, CA 92705 Summary of LPS Patients' Rights. Victor Alvarez Supervising Advocate Specialist (CSH) Dawn Boland, Patients Rights Advocate, 520 East Tulare Avenue Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation, gender identity/expression, disability, medical condition, marital status, age, registered domestic partner status, genetic information, citizenship, primary language, immigration status (except as required by federal law) or the source of payment for care. Toll Free (800) 440-2391 2178 Johnson Avenue, 2nd Floor One example is when a patient is not given the right to make their own decisions about their medical care. Phone: (630) 792-5800 Carol Neidenberg, Program Manager You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. Fax: (530) 886-5499 County Crisis Intervention (24 Hours): 800-491-9099, Trina Ozier, Patients' Rights Advocate 720 Wood St. Sacramento, CA 95833-2919 Lucerne, CA 95458 Phone: (707) 464-7224 Placer County ASOC, 101 Cirby Hills Drive Fax: (916) 550-1777 Phone: (619) 239-7861 Accept the consequences of any refusal of treatment after you have thoroughly discussed the treatment plan with your doctor and have understood the possible consequences of refusal. Jacob Bronson 1851 Heritage Lane, Ste. Toll Free (800) 896-4042 850 W. Foothill Blvd., #E-139 San Jose, CA 95128 You have the right to leave the health facility even against the advice of members of the medical staff, to the extent permitted by law. The Guide is also available in additional languages and formats (refer to page 7 of the handbook for details). Toll Free (800) 572-1092, 330 N. Wabash Ave. Crescent City, CA 95531 Ana Miranda iriso@jfssd.org Tishara Jack Michael Kelley Unit Manager Esq EMoss@co.kern.ca.us Email:Avenegas@ruhealth.org 137 North Cottonwood Street, Suite 2500 Bill SmithWaters, Program Director Evelyn Hernandezehernandez@dmh.lacounty.gov Website: http://www.bvnpt.ca.gov, Central Complaint Unit Phone: (209) 223-6412 They investigate complaints regarding minors, monitor facilities providing services to minors to ensure compliance with laws and regulations and represent minors at hearings. Jackson, CA 95642 Health Services has the right to tell you that you can no longer receive your care with us if you abuse anyone at Health Services. Gwen SharplessLead Advocate Yessica Sandoval yessicas@cchea.org Privacy curtains will be used in semi-private rooms. General email:info@smithwatersgroup.com, Sonoma County Mental Health Vaccines save lives. melanie.roland@lawfoundation.org Susanville, CA 96130 Hazel King -Advocacy Coordinator P.O. Melissa Hall, Patient Advocate Lead Mental Health Advocacy Project Onyekwere Anyanwuoanyanwu@dmh.lacounty.gov Special Litigation Section Napa, CA 94559 Patient Advocate VA Greater Los Angeles health care 213-253-2677, ext. Email:pra@countyofcolusa.com, 162 East Carson Street, Suite A Inform your doctor or nurse when you do not understand a proposed treatment plan and what is expected of you. Fax: (209) 966-8251, County Crisis Intervention (24 Hours): Toll Free (800) 549-6741(209) 966-7000, 1120 S. Dora Street rgrayson@stanbhrs.org Hospital staff and practitioners who provide care in the hospital shall comply with these directives. Jackie Shepherd, Patients Rights Advocate If the problem is still not resolved, you can call or visit the patient relations office in your clinic or hospital. Fax: (916) 653-7212 Los Angeles Office 350 South Bixel Street, Suite 290 Los Angeles CA 90017 1-213-213-8000 Fax 1-213-213-8001. Sarah Jimenez Iris Olivares-Searcy, Patient Advocate, Jewish Family Services of San Diego Visalia, CA 93277 Main Line: 1-562-651-2225 Oakland, CA 94608 County Crisis Intervention (24 Hours): Toll Free (800) 706-7500, Meghan Stanton, Executive Director Complaint/Grievance Process Los Angeles County, California File a complaint with the California Department of Public Health regardless of whether you use the health facilitys grievance process. Toll Free (888) 849-5728, Claudia Quintanilla,Patients' Rights Advocate, Imperial County Behavioral Health Phone: (408) 855-5782 cherylc@jfssd.org Email:patientrights@baymoon.co, Alan Yamamoto, LCSW, Mental Health Department, 1131 San Felipe Road Charmaine Turner, Residential Advocacy Program: Modesto, CA 95350 Phone: (844) 360-8250 (661) 635-2990 Formulate advance directives. Email:Wendy@wendyhayward.com, Gail St. James, LMFT, Behavioral Health Services Director Paula Barron, Physical Health Program Manager 1357 W. Shaw Avenue, Ste. Website:www.dsh.ca.gov, DSH-Mental Health Plan Ombudsman ServiceJeanette Barajas, Ombudsman Website:www.jointcommission.org, (formerly NAPAS-National Association of Protection & Advocacy Systems), 900 2nd Street NE, Suite 211 Los Angeles County Department Of Mental Health - Patients' Rights Office. Lynda.Le@mhsinc.org County Crisis Intervention (24 Hours): Toll Free (800) 841-5011, Perla Calvario, Patients Rights Advocate Email:nlamica@co.lassen.ca.us, Tiffany Armstrong, Behavioral Health Director, 555 Hospital Lane Phone: (916) 567-0163 4 Gissela Topete gisselat@cchea.org, Luke Bergmann, PhD., Behavioral Health Director, P.O. Email:llong@placer.ca.gov, Kathryn Hill, LMFT, Mental Health Director, P.O. The American Hospital Association has outlined some of the basic rights you should expect when you are in the hospital. El Centro, CA 92243 Valerie Brand Website:www.bazelon.org, Attn: Public Inquiry Unit Jsanquist@dbh.sbcounty.gov, Veronica Kelley, Behavioral Health Director, 303 E. Vanderbilt Way, Suite 400 Cheryl Anne Carolino, Patient Advocate PO Box 997413 Fax: (530) 271-0257 County Crisis Intervention (24 Hours): (530) 265-5811, Valerie Williams, Program Manager Phone: (707) 501-3298 Cecelia Mendez San Francisco, CA 94103 Toll Free (800) 654-3937, Marcy Reese, PHN, Patients' Rights Advocate, Glenn County Public Health Email:mreese@countyofglenn.net, Amy Lindsey, Mental Health Director & ADP Admin, 242 N. Villa Ave. Keep appointments or notify the hospital or clinic if you are unable to do so. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Patient Bill of Rights As a patient at Los Angeles Community Hospital, you have the right to: Considerate and respectful care, and to be made comfortable. Tera Gigax, Patient Advocate A Reset font size. If a patient wishes to receive aid-in-dying drugs while receiving care at CHLA, providers will assist in a smooth transfer to another facility of the patient's choice while assuring continuity of care. Sonae Domingosdomingo@dmh.lacounty.gov Phone: (202) 514-0212 Website:http://www.namicalifornia.org, Sharon Keuhn, Interim Director Fresno, CA 93711 Sonora, CA 95370 sodom@co.kern.ca.us Santa Cruz, CA 95061 Modesto, CA 95352 Admin Clerk: Vanessa Sanchez 152 North 3rdStreet, 3rdFloor Supervising Attorney: Sarah Webb Toll Free (800) 499-3030, Cindy Pilaczynski, Patients' Rights Advocate, 162 East Carson Street Los Angeles, CA 90020 . Melanie Cook, Mental Health Services Manager, 355 Tuolumne Street Health Services does not share information about patients to immigration or law enforcement officials. The Advocate prepares consumers for their certification review hearings. PDF 111620 Rights and Responsibility Poster r2 FNL - LA County Department Our patients are our No. Fax: (619) 282-4885, Email addresses Email:acpra@mhaac.org, Steven Grolnic-McClurg, Mental Health Director, 2640 Martin Luther King Jr. Patients' Rights Advocates: Phone: (707) 268-2990 Phone: (530) 666-8516 Fax: (619) 581-5081 Website:https://www.justice.gov/crt, One Renaissance Blvd. Norwalk, CA 90650 All patient rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf. Patients' Rights The California Department of Health Care Services (DHCS) is required to ensure that mental health laws, regulations, and policies for the rights of mental health service recipients are observed in licensed mental health facilities. Napa, CA 94558 Andrew Mohre, Administrative Assistant Alameda County Behavioral Care Services, 2000 Embarcadero Cove, Suite 400 Patient Care Caregiver Resources Beyond City of Hope Caregiver Resources Beyond City of Hope In addition to the extensive resources City of Hope offers directly to caregivers, there are outside organizations and resources that provide valuable services to those entrusted with helping patients through their cancer experience. Oakbrook Terrace, IL 60181 Sacramento, CA 95244-4256 Get 24/7 help: LACDMH Help Line (800) 854-7771 or 988; Toggle Google Translate County Crisis Intervention (24 Hours): (707) 445-7715 San Bernardino, CA 92415 (909) 425-6169Fax, Francesca TenenbaumDirector Patient Rights and HIPAA Los Angeles County, California Fax: (408) 350-1158 Phone: (805) 681-4735 101 dboland@tularehhsa.org, Timothy Durick, PsyD., Mental Health Director, 5957 S. Mooney Blvd. There are many examples of patient rights violations. Fax: (559) 600-7674 Toll Free (866) 908-4375 San Rafael, CA 94903 Advocates for Minors Rights Patients Rights Advocates specialize in minors rights and parental rights/responsibilities. Phone: (916) 443-3232 melissah@jfssd.org Los Angeles - California Office of the Patient Advocate Your Personal Information is Safe With Us Eureka, CA 95501 California Patient Rights & Responsibilities Your Rights and Responsibilities as a Patient. Rocio Ramirez, Patients RightsAdvocate, Office of Patients' Rights Stanislaus County Behavioral Health Box 3203 Juan Nevarez, Director of Patients Advocacy, Patients' Rights Advocates: Produced by Rob Szypko , Rachel Quester , Alex Stern and . You will not be treated differently if you complain or seek help. Email:beverlywagner@gmail.com, Stacy Sphar, RN, BSN, PHN, Interim Director of Health Services Acting Director of Modoc County Local Mental Health Services, 441 North Main Street 2005 Evergreen Street, Ste 1200 Patients Rights Advocates County Crisis Intervention (24 Hours): (760) 873-6533 Fax: (530) 623-3997 Phone: (209) 533-6253Cell: (209) 469-1122 Jackie Shepherd, Patients Rights Advocate ggalas@consumersselfhelp.org San Jose, CA 95112 Debra Borekdborek@dmh.lacounty.gov Patient Rights & Responsibilities Your Personal Information is Safe With Us Health Services understands the importance of your privacy. Website:www.pic.org, Mailing Address: Phone: (530) 265-1437 Considerate and respectful care, and to be made comfortable. CA 95816 Mammoth Lakes, CA 93546 kreeves@sonic.net, Irene Sung, MD, Acting Director BH Services, 1380 Howard Street, 5th Floor Fax: (707) 421-6619 Stephanie Odom, Patients RightsAdvocate Jayln.Mitchell@lawfoundation.org Taylor Amdal-Barela Asuncion, Patient Advocate A recent Supreme Court ruling put freedom of expression above freedom from discrimination. Unlike in criminal proceedings, an attorney will not be appointed free of charge. Paula McCord-Watier Patients Rights Specialist (Appeals, DOR, Mentor) Michell Chisham, Patients Rights Advocate County Crisis Intervention (24 Hours): (707) 253-4711 or Toll Free (800) 648-8650, Wendy Hayward, Patients' Rights AdvocateNevada County Behavioral Health, 500 Crown Point Circle, Ste. (707) 253-5411Fax, Brian Hollander, Supervising Advocate Specialist For patients of Childrens Hospital Los Angeles facing a terminal diagnosis, the hospital maintains strong relationships with palliative and hospice providers and does not support the prescription or administration of aid-in-dying medication on its premises. Fax: (559) 661-2818 Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Patient Advocates | VA Greater Los Angeles Health Care - Veterans Affairs Phone: (925) 957-5150 ENSURING PATIENTS RIGHTS Medicaid Managed Care Requirements: Patient Materials and 42 CFR Part 438 August 3, 2017 Los Angeles County Department of Public Health Substance Abuse Prevention and Control (SAPC) RESOURCES . The health facility must inform you (or your support person, where appropriate) of your visitation rights, including any clinical restrictions or limitations. Phone: (530) 528-4923 or (530) 527-2611 Tanya Alvarenga Email:kjeffer@co.santa-barbara.ca.us Maureen Edwards-Lovemedwardslove@dmh.lacounty.gov LNicoletti@ruhealth.org Fax: (213) 386-1297 County Crisis Intervention (24 Hours): Toll Free (800) 746-8181 or (707) 576-8181, Teresa Alvarez, Patients' Rights Advocate Bishop, CA 93514 Fax: 805-884-7219 mkimmel@co.kern.ca.us nfischer@co.shasta.ca.us, P.O. Bill SmithWaters, Program Director Fax: (559) 589-6928 View Details. taylorab@jfssd.org Fax: (530) 993-6759 Congratulations to the winners of this years National Association of Counties (NACo) awards. Mariam.Aldaz@dbh.sbcounty.gov Jessica Franco, Patients' Rights Advocate Hanford, CA 93230 Fax: (951) 358-4581 Phone: (916) 333-3800 Toll Free: (888) 275-9779 Larena Houser Atascadero, CA 93423-7001 Matthew Ulm, Administrative and AOD Director Meli Llamas melil@cchea.org Los Angeles, CA 90020, Phone:(800) 700-9996 Redwood City, CA 94063 Sacramento, CA 95823 Box 962 Toll Free (800) 248-6427 Toll Free (866) 701-5464 Email:cblopez@co.slo.ca.us, Anne Robin, LMFT, Behavioral Health Administrator, 2178 Johnson Avenue mcook@solanocounty.com Toll Free 1-877-734-3258 County Crisis Intervention (24 Hours): (530) 673-8255 or Toll free (888) 923-3800, Brenda Delgado, Patients Rights Advocate General email:info@smithwatersgroup.com, Rick Bingham, LMFT, Mental Health Director, Alcohol and Drug Program Administrator Weaverville, CA 96093 Represents Consumers at Inpatient Psychiatric HospitalsPatients Rights Advocates travel to psychiatric hospitals throughout Los Angeles County and represent patients who are involuntarily detained. Complete Care Community Health Center. Patrick Newman, 95460th Street, Ste. Redding, CA 96001 Phone: (909) 421-4657 Valerie.Williams@mhsinc.org Sacramento, CA 95811 Understand that after the patient has left the facility either by discharge order or against medical advice (AMA), his or her return to the facility shall be considered a new admission/visit. Fax: (831) 454-4663 Caitlin Woodruff, Patient Advocate Lead Griselda Alvarez Office Manager juann@jfssd.org Considerate and respectful care, and to be made comfortable. Dannette Ruiz dannetter@cchea.org Fax: (916) 504-5821, Website:www.aclu.org Daniel Wagoner Interim Director Ana Lozano anal@cchea.org . Sheryl Abbeduto Request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. 1663 Mission Street, Ste. Since 2010, our surgeons have performed over 12,000 robot-assisted . . Toll Free (800) 736-5809 Karen Luton, Office Manager Mellony Torres, Pateints Rights Advocate, 3666 I Street Veronica.Gutierrez@mhsinc.org, Mental Health Association(Hearings) Michelle Gonzalez Toll Free (888) 310-6555 shaista@mhaac.org, Carol Burton, MSW, Interim BH Deputy Director Phone: (916) 263-7800 A right to dignity, privacy, and humane care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life sustaining treatment. County Crisis Intervention (24 Hours): (209) 468-8686, San Luis Obispo County Mental Health Department Fax:(805)644-4796 County Crisis Intervention (24 Hours): (916) 787-8860 or Toll Free (800) 886-5401, Elizabeth McCallister, Patients' Rights Advocate, 116 Circle Drive, #32 Stephen Suggsssuggs@dmh.lacounty.gov County Crisis Intervention (24 Hours): (916) 732-3637 or Toll Free (888) 881-4881, Kathleen Johnson, Executive Director Vicky Betancourt, Administrative Assistant Fancher Larson, Sr. Phone (916) 504-5800 tammyli@jfssd.org Email:m095@co.merced.ca.us, Yvonnia Brown, MSW, Mental Health Director, P.O. Box 400 Email:calvariop@co.monterey.ca.us, 1270 Natividad Road Rest assured: your health and well-being is our top priority. E-Fax: (916) 504-5811, Email Address: coprinforequest@disabilityrightsca.org, Manuel Campos, Supervising Advocate Specialist Website:http://www.dhcs.ca.gov/services/Pages/Office-of-Patients-Rights.aspx, US Dept. Email: Onyekwere Anyanwu oanyanwu@dmh.lacounty.gov Emmanuel Asante easante@dmh.lacounty.gov