I know I spent some money on "nothing" (but the pleasure of planning that trip I couldn't take) as Mom entered hospice and slipped away within a few days but it was much less than official policies might have suggested. This was our first and last cruise on Holland America. Holland America Line caters to affluent adults with midsize ships that carry between 1,432 and 2,668 guests. Stendebach will oversee all food, beverage and guest service operations and . Contact Number for Holland America Cruise Lines Enjoy breakfast in bed or an early dinner on your verandah entres and more are available whenever you wish. Since all travel providers are providing little customer service these days, I think you need to get your case in writing and 'on the record'. Link to comment Share on other sites. Loads of storage;the most we have encountered on any cruise ship. 19952023, The Independent Traveler, Inc. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. Click here to reload the page in order to enable certain features, Allentown, New Jersey (between Philadelphia and New York). Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. Seattle, WA 98119 In speaking with Guest Relations, one Guest Relations employee said "no transfer or cruise credits" which I do understand in most cases. The alternative is to say that your wife slipped on some water in the hallway on the named ship with the date, which caused her to have a broken arm, and you would like reimbursement for the out of pocket medical expenses she has incurred both on the ship and 'off the ship'. Powered by Invision Community. I have tried the number offered, but that is only for personal consultants, which I do not have. It avoids phone tag. Using the term negligence (legal term) is likely to get the claim sent directly to the legal department. I even had a hair on my breakfast plate. If you relate your question / concern here someone may be able to answer you or direct you to someone who can. Stendebach most recently served as VP food and beverage operations, Princess Cruises, which followed more than nine years at AIDA Cruises in a variety of positions, culminating as VP product development for AIDA, Costa and Costa Asia. 'I look forward to working with Michael, Anthony and the entire GEPD team as we seek new and innovative ways to excite our guests and evolve the shipboard experience to create memorable cruise vacations,' Smith said. Has anybody had any luck with trying to extend a credit? If it makes the OP feel any better, there are similar issues dealing with most cruise lines these days. The walls and stairs in the common areas creaked. Explore the Natural World with BBC Earth in Concert on board. Holland America Line - Cruise and customer service. Water came out of faucet scolding. This weekend my wife and I will decide how to proceed. I don't know whether HAL works with an actual insurer or has their own "plan", but if the former, you do have a resource. We simply call the number on the offer (which we prefer) and book that way. Vice president, food, beverage and guest services As to your husband's, I can't answer. Much of Eurodam's decor is a nod to the line's Dutch heritage and the traditions of sailing from years gone by. Some individual decides if i get an offer or not? The first big cut-back (during COVID) was customer relations. All rights reserved. Experience Alaska through the lens of your fellow cruisers. Im getting mixed answers, but nobody seems to be able to answer the question and have spent over 3 hours the last few days on the phone. Conclusion? We loved to travel, yet we told him No, because we had heard all the stories. There were water and computer problems which delayed boarding. The concern I have is that my father passed away in May 2020 and he has a cruise credit on-file with Holland America from a cruise that was cancelled by HAL in April 2020 . Called Guest Services today on a Covid Quarantine expense from our April 2022 cruise. Assuming that the OP's wife was assisted by the Medical Department on the Oosterdam, that type of documentation would be provided by the medical staff. Holland America Line - Changing the departure port of our cruise. After 2 hours on hold, I gave up again. For more information, visit Cruise Line Dress Codes: Holland America Line. He honed his skills with the Tao Group in Las Vegas, where was beverage manager and sommelier across five high-grossing venues. So far, our travel agents efforts to make contact on our behalf via the Sales department have been fruitless. Their online forms only allow 700 characters. After my last cruise in December or thereabouts, I stopped receiving email offers. Remember me (Optional) I would think you would get some assistance - at least, I hope so. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When my mother passed away in 2019, I had to suddenly cancel a European (land) trip consisting of so many vendors. Holland America Line - Guest relations or customer service Aside from Eurodam's musical and culinary demo venues, there are Broadway-style productions, concerts, comedians and magicians and full sensory BBC Earth Experiences in The Mainstage plus contemporary movies in the Screening Room. I'm recovering from a broken foot, so she has my very sincere sympathy. in the emerald city, You will be able to leave a comment after signing in. Contact Us | Holland America Anyway, she insisted I be transferred to my cruise consultant even after explaining by my wife these were actually cruise offers through Holland america Casino. We have two separate emails as well as two mariner ID. Our cruise was from December 10-21, however due to the continuous problems we encountered on-board, Holland America succumb to our request to depart the ship and fly us home on the 14th. Holidays, summers and the Caribbean and Alaska seasons tend to bring more families. Got a nice HAL rep who verified my claim, after waiting on hold for another 5 mins, that the claim had finally been approved and was pending in the Reimbursement Dept along with many many other claims waiting to have a check produced. My request is only a middle 3 figure amount so it's not causing a cash flow problem with us. She also wanted to charge me $800 over the rate on the hal website saying she couldnt help it if the price went up. She wanted to book transfers that I couldnt possibly use. I havent spent a minute on hold. Does anyone have a guest relations email contact for HAL. Michael Stendebach The galley had no hot water the first day. I have tried the Mariner phone number, Guest Relations phone number posted on the HAL website and the generic phone number of the website and have all looped me to the same spot. Don't have an account? I think any time you deal with the public its not going to be pretty. Guest relations staff not equipped to resolve issues and lying about various issues. Maybe another 2 weeks (?) I am assuming that you had no travel insurance since if you did this would cover your medical costs. Well I just got rid of a ta that booked me two cruises on the same ship same date, neither of them right. The issue with TAs is that finding the right ones is not easy. Stice was corporate VP food and beverage at SeaWorld Parks and Entertainment with 12 theme parks serving more than 24m visitors annually. How would I know my cruise consultant if I dont get an email? Sleep in and have breakfast delivered. I always smile when I read posts like "I deal directly with a cruise line because I can control everything." Then submit the bills. As we were finalizing the paper work, there was another power failure leaving us in the dark. to find out the staus. Holland America appoints two as VPs in guest experience team We had bouts of no propulsion, power failures, contaminated water( we were flown home without knowing what the analysis showed), no ac (a tray of chocolates melted while on the table in our cabin),a small fire in the switchboard, cancelled excursions, and the list goes on and on. This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. 61 salaries (for 23 job titles) Updated 3/28/2023 How much do Holland America employees make? Holland America is a great company. Seek out the contact information for someone at HA that you can communicate with. Public Relations Phone: 1-800-637-5029 Email: pr@hollandamerica.com Hours: Monday - Friday 8:00 am - 5:00 pm For media inquiries. Click here to reload the page in order to enable certain features. Job Title Popular Jobs Location United States Average Salaries at Holland America Line Management Director $110,464 per year Consultant $35,143 per year Manager $97,754 per year The managers were excellent at their jobs and cared for the employees as much as the customers. When one of my concerns went unanswered I emailed the president. There is no way it takes months to cut cheques. 164 Salaries Benefits 95 Q&A Interviews 33 Photos Want to work here? Unfortunately you will likely not get anywhere (except frustrated) without the services of an attorney. She is also the chief executive leading the shared professional services division supporting these cruise lines in addition to Holland America Princess (HAP) Alaska Tours. Cruise Critic is a great resource, and as a regular cruiser, I hope youll stick around after this particular issue is resolved and continue to enjoy this great community. The job is chaotic; you have to be fast at what . Share your photos and videos with others to prove the truth of your words. Enjoy an early dinner on your verandah before an evening excursion. There is no sense in getting stressed, but couldnt even speak to a Supervisor on Manager on the phone. In 2018, she was appointed to the board of directors of MGM Resorts. He also will oversee the development of wine and beverage menus and the optimization ofdining and beverage revenues. Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. The entertainment enjoyable. After many phones calls, many different stories of what was going on and being told many times someone would call who did not, I am now being told that it has gone to a refund company but they would not give me a number or name so I could get in touch with them. Others simply go with a more traditional suit and cocktail dress. 450 Third Avenue West This documentation with pics will have been endorsed in the appropriate signature blocks on said report by the captain, staff captain, hotel general manager, and senior (passenger) physician, and then would have been sent straight to HAL's risk management division in Seattle via electronic mail (after having been scanned by the SECO). Our two favored agencies have been around for several decades and our favorite TA only has 9 years experience and I sometimes tease her that we are breaking her in :). Forgot Password. All of this while listening to birds in background. Guest Service Agent reviews from Holland America Line employees about Pay & Benefits . Mr. Antorcha has reviewed your concerns and asked me to express his regret for the disappointment you encountered. Does anyone have any other phone number that might be more helpful? Stice will focus on dining and beverage service operations across the fleet and at private island Half Moon Cay. Holland America Line Employee Reviews for Guest Service Agent - Indeed He owned the business with my mother, and another couple. I loved my first season working at HAP so much that I will be going back this summer to work as a guest service host. Holland America Cruises! Daytime: The overall dress on Eurodam is resort casual. Holland America Nieuw Statendam Review 2019 - Cruise Radio (Note: The spider lost the fight in the end). Put your phone on speaker, muffle it a bit and do something else while you wait. Good advice because slip n' falls are not always cut and dried. It will be a loss for everyone if the only way to resolve this matter is to file a lawsuit. One suggestion: Do NOT have the start your interaction with HAL include the words "lawsuit", "attorney", or such. I also mentioned that I worked for a Fortune 500 company as assistant to the CEO where no complaint (no matter how small) did not go without attention from that office! Nieuw Statendam - Holland America Line Holland America Line - Upgraded room not very appeasing. painful post to make but I hope it helps you . Kings Blues Club, and the visually stunning two-level World Stage. Canaletto is a relaxed setting with authentic Italian cuisine that is best enjoyed when shared. I had stated that we could provide a death certificate, but that didn't seem to assist in any way. Just got off phone. Vice president, food, beverage and guest services He did not have access to my mailed in request from Nov. 24th. Just thought speaking to a human being would be easier, but I guess not lol. Powered by Invision Community. Sorry that I am taking this topic from insurance coverage back to the original question. It will take HAL 4-6 weeks to process everything but from what I understand, there will be no difficulty to do it - FCC, FCD and OBC - just time is all that is required. It is on the website and it was also provided to you in the cruise documents. Room Service is only a phone call away. We thought there was a lack of empathy by the crew and staff.There was never an announcement not to drink the contaminated water which for me, being a doctor, presented a health hazard for the elderly, many whom had compromised immune systems. Strange times we live in, that is for sure. Many passengers use Gala Nights as an excuse to pull the tuxedo and gown out of the closet and strut their stuff. It is on the bottom of my PCC's email. I was almost shocked by how much assistance various operators gave me, and the waiver of policies about fees. Copyright 19952023 The Independent Traveler, Inc. Generally, a hard-copy letter has more "mileage" within a business than comments provided in a more ephemeral manner. You might use social media to get started, I've heard that is often quite effective. Holland America Zuiderdam Cruises: Read 1012 Holland America Zuiderdam cruise reviews. Amazing places deserve to be shared with others - why not Write a Review! We love Alaska and so do our guests! to find out the staus. Number 8860726. See. The artwork throughout the ship is filled with masterpieces of Rembrandt and other Dutch artists, as well as maps of the world, and classic black and white photos depicting cruising on Holland America Line through the years. Room Service is only a phone call away. At 12 weeks I called again and was told it was in the que to be paid but they could not tell me when it would be paid. From the cabin stewards to the waiters, affable bar staff and friendly entertainment and cast members, the service is attentive and friendly. Speaking of the entertainment onboard Eurodam, it's top-notch and stays true to the quality Holland America has committed to. Get expert advice, insider tips and more. Thats a great ta. He would tell her of clients who would call at the last minute with changes to their travel plans, and expect him to handle it seamlessly. Holland America Line - Ship service charges. The alternative is to book direct with the cruise line, spend lots of time on hold, and lose out on thousands of dollars of OBCs and other amenities. The wait on phone is upwards of an 1:45 min at times. You needed to click that you read and understood the contract before receiving the cruise documents. A casual, modern marketplace, Lido Market offers the widest range of food options on board for breakfast, lunch, dinner and a late-night snack. Can you Just transfer so we can talk to someone who has the answer like last time. By Gustavo (Gus) Antorcha serves as president of Holland America Line, leading the award-winning, premium cruise line known for immersive, authentic shipboard and shoreside experiences. I can say without hesitation that now I fully understand why he'd come home and make himself a martini. My wife (3 , 28 points from 4 and this is 8th cruise for her) gets an offer as well. Guest Service Representative (Former Employee) - Anchorage, AK - January 15, 2019. I loved my first season working at HAP so much that I will be going back this summer to work as a guest service host. Over the years we have learned much by simply sharing tables on cruises and getting recommendations from other cruisers. Enjoy every moment together. From the pages of rock and rolls leading authority, our Rock Room band chronicles the best of the classic rock era. Funny that this is a concern that I was just involved in. Holland America Line Pay & Benefits reviews: Guest Service Agent - Indeed Little water pressure in shower. Do you have outstanding medical bills that insurance did not cover? This topic is now archived and is closed to further replies. The phone number I was given is. Holland America Zuiderdam Cruise Ship: Review, Photos & Departure Ports Oh, and if you want to say I dont play enough, reach out to the casino itself, because my offers were for Verandah, free play, and free drink package. Any suggestions here? Take a class in our professionally staffed Fitness Center. We are close to being 5 Star Mariners, and this is really annoying. View jobs Holland America Line salaries: How much does Holland America Line pay? Passengers on Eurodam follow suit with the majority of Holland America's passengers -- 60-plus, middle-to-upper income, well-traveled and open to new adventures. Elliot Advocacy has contacts for higher up personnel. #1 Posted September 13, 2022 How can I contact someone at Holland America to discuss compensation for the broken wrist that my wife suffered on the Oosterdam last month due to HAL's negligence. Holland America Guest Relations contact - Cruise Critic Michael Stendebach No point in using phone or email - registered mail is the way to communicate so you have some record. And the jet ski excursion on Half Moon Cay was a blast and I highly recommend it. I should have known this info and would have negociated a lower price at check in (the room was not a $300/night room). Working at Holland America Line: 693 Reviews | Indeed.com If you want reimbursement for more than out of pocket medical expenses you will need an attorney in the Washington state area as set forth in the cruise contract, and note the notice requirements and time to bring this lawsuit is fairly short for personal injury cases. Youve been given some good leads and suggestions on this thread. Spoil yourself with a massage or other treats at the Greenhouse Spa & Salon. If you want more you may need to seek legal assistance. We have two booked on HAL for 2023 and so it would cost too much to stop these too, but it wont prevent us from future. So he stayed on the phone while I took pics of all docs and emailed them to him. By The alternative is to book direct with the cruise line, spend lots of time on hold, and lose out on thousands of dollars of OBCs and other amenities. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Primary Contact The ultimate steakhouse at sea, with an exceptional menu of Prime steaks, seafood and wine. Simple, the ship was not in dry-dock long enough to complete everything that needed to be done. I dont think so. When calling, be prepared to be on hold from 1 to 2 hrs to talk to anyone. Cabin 4141Average size cabin. Master Chef Rudi Sodamins award-winning, lively brasserie offers a modern twist on classic French dishes and seafood. Before I lost my husband - as soon as I had the documentation that HAL needed (ie - ill health , nursing home) my TA was going into action. They did a fix and I got them again. 6/13/2023. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. Glass on veranda extremely dirty. They have insisted that I email guest relations, which is fine, and I will certainly wait until the timeframe they gave me to receive a reply. Enjoy a savory snack, a pint of lager or a traditional Dutch coffee in a space that exudes Dutch heritage from the moment you walk in. 24-Hour Room Service. Might it might not be necessary. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. The ship generally feels uncrowded, except for breakfast and lunches in the Lido Market at high-volume times. Antorcha oversees Holland America Lines sales and marketing, revenue management, deployment and itinerary planning, public relations, guest services operations and strategic planning. A manager on the ship provided a phone number that no longer is in service. Thank you all in advance for any contact information you can provide. Martinis, of course. 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. PDF Contact Information for Travel Professionals Copyright 19952023 The Independent Traveler, Inc. only covered $250/night and the hotel charged $300/night. When I have had a medical claim to be filed with my travel insurance, that's where I received my documents. I guess it is appropriate to say "whatever floats your boat" :). I say that based on your mention of negligence of Holland America in your comments. He had loyal clients, and would personally deliver travel documents to their home or business. Holland America Line: Reviews, Complaints, Customer Claims long working hours, selected unprofessional staff and insufficient salary and benefits. Dining. But after college, I began a long career in the travel business. I suggest that in your emails and discussion with the cruise line staff you not use the word "negligence" as I agree that this will probably get your issue sent to legal. Seattle, WA 98119 Onboard life good, but in-port experience poor. Group President, Does anyone have a guest relations email contact for HAL. 74 Unresolved 5% of 78 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Unsanitary eating conditions" Resolved "Guest Relations staf" Resolved "Nightmare" Resolved "Fraud and cheating" Holland America Line complaints 78 Search Filter by Sort by: Newest Most helpful Most popular Oldest P Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. Some may say this is BS but as others have said it's happening across many companies. Also, my husband has a credit that I would like to use (sounds like that won't be allowed) which I can understand.
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